Australian Governments' Attitudes to UX Design

Insights into UX design awareness

Esri Australia commissioned independent research firm Intermedium Pty Ltd to undertake what is believed to be an Australian-first study of key Australian government stakeholders into attitudes towards UX design for public-facing digital projects.

In addition to interviews of senior customer-experience and technology executives, secondary research established a relative measure of departmental and agency maturity towards the adoption of UX design methodologies.

Insights include:

  • The top 5 benefits of UX design
  • Critical barriers to UX adoption
  • Measuring UX maturity
  • UX design implementation outcomes
  • User case study

Find out more in the preliminary report extract, available now.

Full report out in June 2019.

Download the report extract