Insights into UX design awareness

Esri Australia commissioned independent research firm Intermedium Pty Ltd to undertake what is believed to be an Australian-first study of key Australian government stakeholders into attitudes towards UX design for public-facing digital projects.

In addition to interviews of senior customer-experience and technology executives, secondary research established a relative measure of departmental and agency maturity towards the adoption of UX design methodologies.

Insights include:

• The top 5 benefits of UX design
• Critical barriers to UX adoption
• Measuring UX maturity
• UX design implementation outcomes
• User case study

Find out more in the preliminary report extract, available now.

Full report out in June 2019.